Terms and Conditions

The following terms and conditions exemplify how Professional Movers Canada operates when it comes to moving and storage services that we offer to customers. We kindly ask that you read carefully through the following terms of using our services before scheduling our services:

Estimates

All online estimates are approximate, and not guaranteed. We base them on our aggregate experience serving similar residencies. Every move is unique in nature, and therefore we do not provide flat-rate estimates. We do provide all-inclusive flat-rates estimates only upon visual inspection of your household.

Cost

Determined based on the details provided by you during the online or telephone quote intake. Factors such as the presence of stairs or elevators, distance from the residence to the truck parking area, transportation time, etc. affect the service time.

Service Minimums

Our team of Canada movers has set minimums that must be met for service to begin. Most of the sub-peak days require 3 hours minimum in order to be scheduled. Saturdays and jobs in certain cities and peak-days require 4 hours minimum. Ask our booking agent what date we can offer you in order to qualify for 3 hours minimum.

Assembly & Disassembly 

We will assemble and disassemble furniture such as tables and beds as needed. Each of our vehicles carries tools and drills necessary for such tasks.

Furniture Protection  

Professional Movers Canada will protect all furniture as needed. Moving pads/blankets, packing tape, and plastic wrap are provided with each move.

Tolls & Street Meters 

Unless flat-rate estimates are provided, local tolls and street parking meters are to be paid by the customer.

Parking Tickets 

Parking is to be arranged by the customer. Tickets accrued due to the absence of parking permits and lack of adequate parking are to be paid by the customer.

High-Value Items & Perishables 

We would like you to identify all items that have values higher than $100 per pound. These items will be identified on our inventory list. Items that traditionally fit this definition include antiques, electronics, and collectible items or souvenirs. We are not responsible for perishables or items such as laptops, cell phones, iPods, iPods, jewelry, stamps, letters, medications, semi-precious and precious stones, collectibles, and anything of similar nature, and urge you to arrange the transportation of these items on your own.

Particle Board Furniture 

Our movers will maximize the protection of your furniture during the moving process. However, we cannot be held responsible for any damage done to press-board or compressed particle furniture, because the furniture of that type was not built to stand up to vibration and pressure that occurs during the move. Items that are notorious for damage when transported as a whole (assembled) unit include particle-board furniture manufactured by Ikea. Additionally, bulky bed frames, TV/entertainment centers, and kitchen cabinets are prone to damage, unless taken apart. The only safe method of transportation of such furniture is to dis-assemble it into individual pieces.

Walls & Hardwood Floors

Our movers will move heavy and bulky items such as Gun Safes, Appliances, Refrigerators, and pianos, as long as it can be performed safely. Additionally, we are frequently asked to move oversized furniture in narrow and tight hallways. Unfortunately, damage may result in floor and wall surfaces. If you wish to take this risk Professional Movers Canada will not be responsible for the damage.

Musical Instruments 

Professional Movers Canada is a company experienced in relocating pianos and organs, appliances, grandfather clocks, etc. However, no liability shall be provided for the mechanical or electrical derangement of pianos, radios, phonographs, clocks, refrigerators, television sets, automatic washers, or other instruments or appliances unless evidenced by external damage to such equipment.

Supplementary Charges 

Applicable charges are for: packing materials, heavy and bulky items, gun safes, overnight and in-transit storage, double the driving time, and tolls.

Payment 

Payment is due in full upon completion of the move. Our movers accept cash or credit/debit cards. Our hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. The primary cardholder must be present to sign the receipt on the credit card slip.

Safety 

Professional Movers Canada is dedicated to the safety of our employees. A crew leader for each individual move will determine the safety of each procedure. We are frequently asked to perform tasks that might seem physically impossible to do and often are not safe. In this situation, we reserve a right to refuse to perform such services due to safety concerns. Our company will not assume liability for damages related to unusual moving procedures, including but not limited to, rotating items on the ends other than the supporting legs, overcrowded areas, complex staircases, sharp edges in hallways and doorways, hoisting and lowering items from the balconies, and weather-related damage.

Tipping 

Tipping is not required but highly appreciated. It is customary to tip movers, upon satisfaction with the service. The tipping amount may vary based on the size, type, and move destination.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.