Moving FAQs: Costs, Booking, Packing and Move Day

An hourly move is billed according to the time required, usually with a minimum booking period. A flat rate is agreed upon before the move based on the confirmed inventory, access conditions and services. A flat rate may still change when the inventory, addresses, access or requested work changes after the quote is accepted.

A minimum booking period may apply depending on the location, moving date, crew size and service requested. The minimum should be shown clearly in your written estimate before you book. Ask whether travel time is included in the minimum or charged separately.

The start and finish of hourly billing should be explained in your estimate. Depending on the move, billable time may include travel to the pickup address, loading, transportation, unloading and the return journey. Review this before booking so you understand which parts of the day are charged.

Additional costs may apply when the move includes more items than originally listed, extra packing, heavy objects, additional stops, waiting time or access conditions that were not disclosed. Parking fees, storage, stairs, long carries or specialty equipment may also affect the total. Share complete information before the estimate to reduce changes on moving day.

Travel fees cover the time and cost required to send the movers, truck and equipment to and from the moving locations. The calculation may depend on distance, service area and the type of move. Your estimate should show whether travel is charged as a fixed amount, hourly time or another clearly explained method.

Your written estimate should state whether the truck, moving blankets, dollies, straps and basic tools are included. Packing supplies, mattress bags, wardrobe boxes, specialty equipment or additional trucks may be listed separately. Review the inclusions before comparing one moving quote with another.

They can affect the time, crew requirements and equipment needed for the move. Some estimates include these conditions in the quoted rate, while others list separate charges. Tell the estimator about every staircase, elevator, loading area, parking restriction and long walk between the truck and entrance.

The duration depends on the home size, number of belongings, crew size, travel distance and access at both properties. A prepared apartment may take only a few hours, while a large house, multi-stop move or long-distance relocation can take much longer. Your estimate should provide a realistic time range rather than a guaranteed finish time.

A move can run longer because of unfinished packing, additional belongings, elevator delays, difficult parking, traffic, weather or delayed access to the new property. Long carrying distances and furniture that requires unexpected disassembly can also add time. Tell the company about these conditions before moving day whenever possible.

Book as soon as your moving date is reasonably certain. Weekends, month-end dates and the summer season often fill earlier than ordinary weekdays. Larger homes, high-rise buildings, long-distance moves and moves requiring packing or storage usually need more notice because they require additional coordination.

A deposit may be required to hold the date, crew and truck. Before paying, review how much is required, whether it is refundable and how it will be applied to the final bill. These details should appear in your booking confirmation or service agreement.

Contact the company as soon as you know the date must change. Rescheduling depends on crew and truck availability, particularly during weekends and peak moving periods. Cancellation or date-change fees may apply depending on the notice provided and the terms accepted when the move was booked.

Professional Movers Canada offers moving services on weekdays, weekends and holidays, subject to availability. Weekend and holiday dates may book earlier or follow different pricing conditions. Confirm availability and any applicable charges before choosing the date.

A weekday in the middle of the month may provide more scheduling flexibility than a weekend or month-end date. However, the best day also depends on key availability, elevator reservations, work schedules and building restrictions. Choose a date that gives you confirmed access to both properties.

Most moves can continue during light rain or snow with additional protection and care. Severe weather, unsafe roads or dangerous property access may require a delay or schedule change. Keep driveways, entrances and walkways clear, and discuss backup plans when extreme conditions are forecast.

Contact the moving company as soon as you learn that possession may be delayed. Depending on the schedule, the truck may wait, unload later, move the belongings into storage or return on another date. Waiting time, overnight holding or storage charges may apply, so include a backup plan in advance.

Additional items can sometimes be moved when the truck has enough space and the schedule allows it. They may increase the time, crew requirements or final price. Contact the company before moving day whenever possible, especially when adding large furniture, appliances, garage contents or basement belongings.

Unless packing services were booked, boxes should be packed, sealed and labelled before the movers arrive. Clear pathways, disconnect appliances and set aside medication, documents, jewellery and other items you will transport yourself. Confirm parking, elevator access and building entry before the scheduled arrival time.

Yes. Packing services may include full-home packing, partial packing or help with selected rooms and fragile items. Tell the estimator what needs to be packed so the company can allow enough time, materials and movers. Packing added on moving day may not be possible when it was not included in the booking.

Protection depends on the item. Movers may use moving blankets, stretch wrap, boxes, cushioning, mattress covers or corner protection where appropriate. Artwork, glass, antiques, electronics and high-value pieces should be identified before the estimate so suitable packing, handling and coverage options can be discussed.

Movers can disassemble and reassemble many standard items, including bed frames, tables and some shelving units. Custom, antique, wall-mounted or complicated furniture may require special tools or another contractor. Share photographs or product details before the move so the company can confirm what is included.

Professional Movers Canada provides specialty-item moving for items such as pianos, artwork and bulky furniture. The company will need details about the item, dimensions, weight, stairs, access and destination before confirming the service. Some items may require a specialist crew, additional equipment or separate pricing.

Movers generally cannot transport fuel, propane, explosives, some chemicals, open paint containers or other hazardous materials. Perishable food, open liquids and certain plants may also be restricted. Keep cash, jewellery, medication, passports and important documents with you rather than placing them on the moving truck.

Junk removal can be arranged for unwanted furniture and household items, subject to the type, condition and quantity of material. Tell the company what needs to be removed before moving day. Hazardous waste, construction materials or unusually heavy items may require a different disposal provider.

High-rise moves are planned around elevator times, loading areas, parking rules and the building’s permitted moving hours. Share the building instructions before booking. The scheduled arrival should match the elevator reservation so the movers are not left waiting and the move remains within the approved access period.

The resident, tenant, owner or property manager normally reserves the elevator because the booking is connected to the unit and building. Once it is confirmed, send the approved time and building instructions to the moving company. Do not assume that the movers can arrange the reservation on your behalf.

Many condos and commercial properties request proof of insurance or other company information before allowing movers into the building. Send the exact requirements and deadline before moving day. Some buildings require documents several business days in advance, so this should not be left until the scheduled date.

Basic carrier liability may be included with the moving service, while additional declared-value coverage may be available. The amount, exclusions and conditions should be reviewed before the move. High-value belongings should be declared in advance because standard protection may not reflect their full replacement value.

Tell the moving company as soon as the issue is discovered. Keep the item, packaging, photographs and any documents showing its condition or value. Follow the claims process and reporting deadline stated in your agreement. Avoid repairing or disposing of the item until the company has provided instructions.

Professional Movers Canada accepts credit cards, debit cards and electronic transfers. Confirm when payment is due and whether any processing conditions apply before moving day. The accepted method and payment schedule should also appear in your booking confirmation.

Customer feedback is available on the Professional Movers Canada testimonials page and independent review platforms. Look for reviews that describe the type of property, service used, communication, handling and final cost rather than relying only on the overall star rating.

Yes. Professional Movers Canada provides long-distance services for moves between cities and provinces. The estimate should explain pickup timing, delivery expectations, pricing, storage requirements and whether the shipment is transported directly or as part of a scheduled route.

Yes. Commercial services are available for offices, retail businesses, warehouses and other workplaces. Planning may include furniture, labelled equipment, access restrictions, loading docks, elevators and operating hours. Larger business moves can be completed in stages when the schedule, inventory and building access allow it.