FAQ

We understand that plans change. Please contact us as soon as possible if you need to cancel or reschedule. Specific details depend on the timing of the change.

We offer tailored moving solutions for businesses, including office relocations, ensuring minimal downtime and efficient handling of office equipment.

Yes, we have experience in safely transporting specialty items such as pianos, artwork, and other valuable or bulky items.

We take precautions to protect your belongings during adverse weather conditions and may adjust the moving schedule if necessary for safety.

We can accommodate additional items on moving day when possible. However, if these items were not included in the original estimate, there may be additional costs. To avoid surprises, it’s best to inform us in advance so we can plan accordingly and ensure there is enough space and resources available.

It’s recommended that you or someone you trust be present during both the delivery and pickup of boxes. This ensures everything is delivered as expected and that any questions or concerns can be addressed immediately.

We tackle the challenges of moving through detailed planning and expert coordination. Our team carefully manages every aspect, from securely packing your belongings to organizing logistics and transport. We remain adaptable to handle any unforeseen issues, ensuring that the entire process stays on schedule and under control. This approach minimizes disruptions, allowing you to experience a move that is as stress-free and efficient as possible.

We have a wealth of positive feedback from previous clients that we’re happy to share. These testimonials reflect our commitment to providing top-quality moving services.

Flat rates offer a set price based on the move’s scope, providing predictability, while hourly rates charge for the actual time spent, which can be more flexible depending on the situation.

Yes, we provide long distance moving services that extend beyond provincial borders, ensuring your move is handled professionally no matter the destination.

Midweek days are often less busy and can provide more flexibility for scheduling, making them an ideal choice for booking your move.

Start by sorting and organizing your belongings. Pack items securely, labeling each box with its contents and the room it belongs in. Disassemble large furniture pieces, if possible, and keep any small parts in labeled bags. Ensure that all fragile items are properly cushioned. Clear pathways in your home for easy access, and set aside any essentials or valuables that you’ll need immediate access to or prefer to transport yourself.

If you haven’t opted for our packing service, having everything packed before the movers arrive will help ensure the move goes quickly and smoothly.

Unexpected costs may include charges for extra packing materials, handling oversized items, or additional labor if the scope of the move changes.

Delays can happen due to factors like traffic, weather conditions, or additional services requested on the day of the move, which might extend the time needed.

Our travel fees cover the cost of transporting our crew and equipment to and from your locations, ensuring all logistics are managed without surprise charges.

We accept various payment methods including credit cards, debit cards, and electronic transfers. Contact us for more details on payment options.

We base our estimates on factors like the distance, the volume of items, and any additional services you require. We can provide an in-person or virtual assessment for a more accurate quote.

Yes, you can change your moving date, but it’s important to inform us as early as possible to ensure availability. Fees may apply depending on the timing of the change.

The time required for a move depends on factors like the size of your home and the distance. We can provide an estimated timeframe after assessing your specific situation.

We coordinate with building management to secure elevators and ensure all regulations are followed, making the process smooth and efficient.

Yes, there are some items, like hazardous materials or perishable foods, that we cannot transport for safety and regulatory reasons. We can provide a full list upon request.

Yes, we offer comprehensive furniture moving services, which include disassembling large items for safe transport and reassembling them at your new location. Our team is trained to handle all types of furniture, ensuring that each piece is reassembled correctly and securely. This service helps make your move more convenient and stress-free.

We can assist with junk removal as part of our moving services. If you have items you no longer need or want to dispose of during your move, our team can handle the removal and ensure proper disposal. This service helps you declutter and simplifies your move, allowing you to focus on the items you want to take with you.